Skip to main content

Secure Call Verification — Verify Bank-Initiated Calls

Purpose
Let the app confirm whether an incoming/recent call was genuinely initiated by the bank—helping stop voice phishing and number spoofing.

System architecture

  1. Bank Call Center reports each outbound call to the Secure Call backend.

  2. Secure Call Backend records the call data.

  3. Mobile App + SDK queries the backend and displays verification status.


Server-to-server API (ReportCall)
Endpoint: POST /api/v1/ReportCall
Fields: phone_number (req), uid (req), call_reason (opt), call_team (opt), call_agent (opt)

Example (curl)

curl -X POST "https://securecall.example.com/api/v1/ReportCall" \
  -H "Authorization: Bearer <your_token>" \
  -H "Content-Type: application/json" \
  -d '{
    "phone_number": "+15551234567",
    "uid": "123456789",
    "call_reason": "Verify Transaction",
    "call_team": "Fraud Department",
    "call_agent": "John Smith"
  }'

Android SDK integration
Permission (AndroidManifest.xml):

<uses-permission android:name="android.permission.READ_PHONE_STATE"/>

If missing, CheckCallStatus() returns UNKNOWN.

SDK method

val result = collectorAgent.CheckCallStatus()

Statuses

  • CALL_APPROVED — Legitimate bank-initiated call (active or recent)

  • UNAPPROVED_RECENT_CALL — Recent call detected but not reported → potential fraud

  • NO_RECENT_CALL — No active/recent call

  • UNKNOWN — Insufficient info (incompatibility or missing permission)

     

Sample returns
Legitimate:

{
  "STATUS": "CALL_APPROVED",
  "CALL_REASON": "Verify Transaction",
  "CALL_TEAM": "Fraud Department",
  "CALL_AGENT": "John Smith"
}

Unapproved:

{ "STATUS": "UNAPPROVED_RECENT_CALL" }

No call:

{ "STATUS": "NO_RECENT_CALL" }

UI recommendations

  • CALL_APPROVED → Green banner: “This call is verified.” (show agent + reason)

  • UNAPPROVED_RECENT_CALL → Yellow warning: “Be cautious—possible fraud.”

  • UNKNOWN → Gray info: “Unable to verify call status.”

End-to-end example

  1. Agent calls customer and backend sends ReportCall.

  2. Customer opens the app during the call.

  3. App invokes CheckCallStatus() and receives CALL_APPROVED.

  4. App shows green banner with agent/team/reason.

Back to top